Terms of service
Overview
Welcome to Buck&Hide. These terms and conditions apply when you use the Buck&Hide website or purchase products from us.
By using this website or placing an order, you agree to these Terms of Service. They should be read together with our other policies, including our [Refund Policy], [Shipping Policy] and [Privacy Policy].
Buck&Hide is a UK-based business making and selling handmade leather goods and accessories.
1. Using this website
You may use this website for lawful purposes only.
You must not use the website in a way that could damage, disable or interfere with its operation, or attempt to gain unauthorised access to the website, its systems or other users' information.
You are responsible for ensuring that any information you provide when placing an order is accurate and complete.
2. Our products
Our products are handmade individually, so small variations in colour, texture, grain and finish are natural characteristics of leather and handmade production. These variations are not defects and mean that each piece is unique.
We make every reasonable effort to display product colours and details accurately. However, the colour you see may vary depending on your screen or device.
Product descriptions, photographs, prices and availability may be changed or updated from time to time.
3. Orders
When you place an order, you are making an offer to purchase the product or products in your order.
Your order is accepted when we confirm that your order has been accepted and/or dispatch it. We reserve the right to refuse or cancel an order where there is a genuine reason to do so, for example if a product is unavailable, there is an obvious pricing or description error, or we suspect fraudulent activity.
If we need to cancel an order after payment has been taken, we will refund the amount paid.
Please check your order carefully before completing your purchase. If you need to make a change or cancel an order, please contact us as soon as possible. We cannot guarantee that changes or cancellations will be possible once an order has entered production or been dispatched.
4. Prices and payment
All prices are shown in the currency displayed on the website.
Prices may change from time to time, but changes will not affect an order that we have already accepted.
Payment must be received before an order is dispatched unless otherwise agreed.
Where applicable, delivery charges, taxes, duties or other charges will be shown during checkout or explained in our Shipping Policy.
For international orders, the treatment of taxes, duties and import charges depends on the destination country and the shipping service used. Where we offer delivery with duties and taxes paid, this will be stated at checkout or in our Shipping Policy.
5. Delivery
We will dispatch orders to the delivery address provided at checkout.
Estimated delivery times are provided as a guide and may vary, particularly for international orders. We are not responsible for delays caused by postal services, couriers, customs authorities or other circumstances outside our reasonable control.
If an order is delayed or appears to be lost, please contact us and we will do what we reasonably can to help resolve the issue.
Nothing in these Terms affects your statutory rights relating to delivery or goods that are lost, damaged or not received.
6. Returns, refunds and exchanges
Our [Refund Policy] explains how returns, refunds and exchanges work.
Where you have a legal right to cancel an online purchase, that right is not affected by anything in these Terms.
Certain products made specifically to your requirements may be excluded from the statutory cancellation right where permitted by law. This does not affect your rights if a product is faulty, not as described or otherwise does not meet your legal rights as a consumer.
7. Faulty or incorrect items
All products sold by Buck&Hide are covered by your statutory consumer rights.
If your item is faulty, damaged on arrival, not as described or otherwise does not meet the requirements of applicable consumer law, please contact us as soon as possible.
We will work with you to resolve the problem in accordance with your legal rights.
Nothing in these Terms limits or excludes any rights or remedies that cannot legally be limited or excluded.
8. Intellectual property
All content on this website, including photographs, product descriptions, text, graphics, logos, designs and other material, belongs to Buck&Hide or is used with permission.
You may view and use the website for your own personal, non-commercial purposes.
You must not copy, reproduce, modify, distribute or commercially use our content without our prior written permission.
9. Third-party services and links
Our website may contain links to third-party websites or use third-party services, including payment, delivery, analytics and other services.
We are not responsible for the content, security or operation of third-party websites or services. Your use of those services may also be subject to their own terms and policies.
10. Website availability
We aim to keep the website available and accurate, but we cannot guarantee that it will always be available, uninterrupted or free from errors.
We may occasionally suspend, update or change parts of the website without notice where reasonably necessary.
11. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
Subject to this, we are not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
Nothing in these Terms affects your statutory rights as a consumer.
12. Events outside our control
We are not responsible for delays or failures caused by circumstances outside our reasonable control.
These may include postal or courier disruption, customs delays, natural disasters, serious technical failures, strikes, government action or other events that could not reasonably have been prevented.
Where such an event occurs, we will make reasonable efforts to minimise any disruption and keep you informed where appropriate.
13. Privacy
We process personal information in accordance with our [Privacy Policy].
By using the website, you acknowledge that your information may be processed by Buck&Hide and by service providers we use to operate the website, process payments, fulfil orders and provide other services.
14. Changes to these Terms
We may update these Terms of Service from time to time.
The version published on this page will be the current version. Changes will not affect rights or obligations that have already arisen from an order you have placed.
15. Governing law
These Terms of Service are governed by the laws of England and Wales.
If you are a consumer living in another part of the United Kingdom, you may also have rights under the laws applicable in your country of residence.
Any dispute will be dealt with by the courts of England and Wales unless applicable consumer law gives you the right to bring proceedings elsewhere.
16. Contact
If you have any questions about these Terms of Service, please contact Buck&Hide:
Email: info@buckandhide.com
Buck&Hide
Taw View Cottage
Chivenor
Devon
EX31 4AY
These Terms of Service were last updated on 11 August 2026.